Terms of Service

1. Introduction

Welcome to Whiskers Cakery! By using our services, you agree to the following terms and conditions. Please read them carefully.

2. Definitions

     

      • “We,” “us,” or “Whiskers Cakery” refers to the cake bakery business.

      • “Customer” refers to anyone who purchases our products.

      • “Goods” refers to cakes, pastries, desserts, and related items.

    3. Ordering Process

       

        • Customers can place orders directly via our website, or via other communication channels including but not limited to Email, Facebook chat, or Instagram.

        • We require advance notice for all orders – 72 hours.

        • Orders are subject to availability.

      4. Pricing and Payment

         

          • Prices are listed on our website.

          • Payment must be made at the time of order placement for website orders or at least 48 hours before the scheduled delivery time for orders placed via other communication channels.

          • We accept online payments only.

        5. Delivery and Pickup

           

            • Delivery is available within Christchurch, Rolleston, Lincoln, West Melton, Prebbleton, and Burnham area.
            • All orders outside this area must not be placed unless they are agreed with us in advance.
            • Free delivery is available for any orders to Rolleston area and for orders over $100 to the rest of our service area.
            • We are not responsible for any damage after delivery or pickup.

          6. Quality and Allergens

             

              • We strive for high-quality products.

              • Allergen information is provided on our website for cakes from the menu OR in the order confirmation email for bespoke cake orders.

              • We can provide any extra information on the allergens upon request.

              • Customers with allergies should inform us before placing an order.

            7. Cancellations and Refunds

               

                • Cancellations must be made at least 48 hours before the scheduled delivery/pickup.

                • Cake satisfaction guarantee. We provide a full refund for the purchased goods if the customer is not satisfied with the quality of the goods and requests a refund.

                • To qualify for the Cake satisfaction guarantee, the claim must be made within 3 days after the goods are delivered.

                • Refunds may incur a processing fee.

                • Any other refunds are subject to our discretion.

              9. Liability and Disclaimers

                 

                  • We are not liable for any indirect, incidental, or consequential damages.

                  • Our liability is limited to the cost of the goods purchased.

                10. Intellectual Property

                   

                    • All content on our website and social media is our intellectual property.

                    • Customers may not reproduce, modify, or distribute our content without permission.

                  11. Privacy

                     

                      • We collect and store customer information for order processing.

                      • When collecting personal information Whiskers Cakery complies with the Privacy Act 2020.

                    12. Governing Law

                       

                        • These terms and conditions are governed by New Zealand law.

                      13. Changes to terms of service

                         

                          • You can review the most current version of the Terms of Service at any time at this page.

                          • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

                         

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