Privacy Policy

1. Introduction

Welcome to Whiskers Cakery! This privacy policy outlines how we collect, use, and protect personal information. By using our services, you agree to the terms described below.

2. Collection of Personal Information

We collect the following types of personal data from our customers:

• Contact Information: Names, email addresses, phone numbers.
• Billing Information: Payment details for order processing.
• Delivery Addresses: To fulfill orders.
• Preferences: Flavor preferences, dietary restrictions, and special requests.

3. Purpose of Data Collection

We collect personal information for the following purposes:

• Order Fulfillment: To process and deliver orders.
• Customer Service: To provide updates, confirmations, respond to inquiries, and to communicate relevant information to new and existing customers to improve customer satisfaction. We may email you promotional content, including special offers, discounts, product updates, and event invitations. By providing your contact information, you consent to receiving these communications from us. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.
• Market Research: To improve our products and services.
• Business Development: To enhance our offerings and tailor them to customer needs.

4. Use of Cookies and Analytics

• We use cookies to enhance user experience on our website.
• Web analytics tools (e.g., Google Analytics) collect anonymous usage data to understand how visitors interact with our site.

5. Data Retention

• We retain personal information only as long as necessary for the purposes stated above.
• Financial records are kept in accordance with tax laws.

6. Information Sharing

• We do not share personal information with third parties unless:
  • We have customer consent.
  • It is necessary for order fulfillment (e.g., sharing delivery addresses with couriers).
  • Required by law or legal process.

7. Security Measures

• We take reasonable steps to protect personal data from unauthorized access, loss, or misuse.
• Our website uses secure protocols (SSL) for data transmission.

8. Customer Rights

• Customers have the right to:
  • Access their personal information.
  • Correct inaccuracies.
  • Request deletion (subject to legal requirements).

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at privacy@whiskerscakery.co.nz.

10. Changes to Privacy Policy

We may update this privacy policy periodically. Please check our website for the latest version.